Help and Support

Self Help

How can we best support you?

You can watch our Self-help videos (trust us, they are really helpful). If you have already registered with us and logged into the site you can send an email to our support team below. We promise to get back to you as quickly as possible.

We have found that most support issues can be resolved through watching these videos. If you do not see a video that covers your question please contact us via email below.

View Video

FAQ

Got questions? We have answers

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Here is a list of the common questions we get asked on a variety of topics. Check back regularly as we will be adding and updating on a regular basis.

User Roles and Rights

A user is assigned to one of the following Roles on a given Program Team.

Analyst - The “Analyst” role is typically a BCBA or Behavioral Consultant. This team member can define new program Modules, add and edit Targets, and create or modify Behavior Options and Behavior Plans.

Data Entry - The “Data Entry” role is typically a Team Lead. In addition to being able to enter data for the current session like an Interventionist, this team member can also record and modify historical data, modify Behavior Options, and create and edit Targets for Learning Modules.

Interventionist - The “Interventionist” role is designed for team members who only need to enter data, such as trials data or behavior observations, for their current session.

Guest/Observer - The “Observer” role is designed for parents or others who may wish to monitor the team’s results but cannot record or edit data. (Currently not supported)

In addition to the above roles any user can be granted the Rights of Team Admin.

Team Admin - Team members with any designated role may be also designated as a “Team Admin”, with the ability to add or remove team members, reset lost passwords, and assign or modify roles. For example, if you are a parent managing the team you may wish to make yourself the Team Admin and assign yourself the role of “Observer”. The team member who holds the ABAKiS subscription is automatically a Team Admin.

Why do we charge a subscription fee?

The answer is quite simple, better service and superior product.

In the old days before the cloud you used to buy software outright, manage it yourself and pay separately for support and maintenance. Part of the management of the software was making sure your systems were in good shape and taking regular back-ups. In most a cases people were too busy to do these things and then it would happen a dead hard-drive leaving you with no data. Recovery was expensive and could dramatically impact your business/life.

In the cloud era all of the headache factors (back-up, security, etc) are taken on by companies like ABAKiS as part of the service and all you need to do is login from a browser. Support is included with the subscription so no worries if you need help.